Support & FAQs

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We ship to all countries in Europe, the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

All mattresses are made by order. Current delivery time is 21 days.
We will keep you updated during the process.

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

The order must be returned to our address.

Refunds are processed within 2 days from when we receive the item(s).