BASED IN Ferlach 9170,
AUSTRIA and SHIPPING WORLDWIDE!

Quality takes time! All mattresses are custom-made and delivered in 21 days.

Sleep easy: Shop with confidence with our 14-day return policy.

Refund policy

House of Dreamz Return & Refund Policy

At House of Dreamz, we are dedicated to ensuring your complete satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

Return Window & Eligibility

We offer a 14-day return policy. You have 14 days from the date your item is delivered to initiate a return request.

To qualify for a return, your item must meet the following criteria:

  • It must be in the exact condition you received it: unused, unworn, and free of any visible signs of wear.

  • It must include all original tags and be securely packed in its original packaging.

  • A valid receipt or proof of purchase must be provided.

Non-Returnable Items: Please note that any items displaying visible signs of use or wear do not qualify for a return and will not be accepted.

How to Initiate a Return

To start the return process, please contact our customer support team at info@house-of-dreamz.com.

Once your return request is reviewed and authorized, we will provide you with a return shipping label alongside detailed instructions on how and where to dispatch your package.

Return Facility Address:

Authorized returns must be shipped to:

Klagenfurter Str. 34, 9170 Ferlach, Austria

Please Note: Items sent back to our facility without prior authorization will not be accepted or processed.

Order Issues & Damages

We kindly ask that you inspect your order promptly upon delivery. If you receive an item that is defective, damaged, or incorrect, please contact us immediately at info@house-of-dreamz.com. We will promptly evaluate the situation and take the necessary steps to resolve the issue.

Exchanges

To expedite the exchange process and ensure you receive your preferred item as quickly as possible, we recommend returning your original item for a refund. Once your return is accepted, you may place a separate, new order for the desired item.

Refund Processing

Once we have received and inspected your returned item, we will notify you via email regarding the approval status of your refund.

  • Approved Refunds: If approved, a credit will be automatically applied to your original method of payment within 2 business days.

  • Processing Times: Please be advised that it may take additional time for your bank or credit card company to fully process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your funds, please reach out to us at info@house-of-dreamz.com. We are always available to assist you with any questions regarding your return!